FAQs

Our candles are drip resistant, however, as is the nature of a candle, any wind or uneven surface will cause some drip. Different candles have different drip rates:

Colour Drip Candles

These candles are purposely designed to ooze delicious layered coloured wax when burnt, we therefore encourage a breeze, fan or air-con to produce more drippage. Note, this will increase the burn time of the candle however, trust us it will be well worth it!

XXL Tapers, XXL Cathedrals, XXL Pillars:

These candles are designed to be drip & smoke resistant, with a slow, even burn when burnt in the correct conditions. So what are these conditions:

- Flat, stable surface inside & away from any wind source e.g breeze, air-conditioning vents, fans, open doorways or windows.

- When grouping candles be aware to seperate by at least 5cm apart, as if burnt too closely together can cause candles to drip, collapse or increase their outlined burn time

- We recommend a candle wick of 2mm-4mm. A trimmed wick makes for a clean slow burn.

Celebratory birthday candles (Ultra thins, Metallic & Rainbow Birthday Cake Candles)

The same rules as above apply for these however due to their thinner physique it is impossible for these hotties not to drip so please take caution.

Each hottie when burnt in the ideal conditions as mentioned above (Are the candles dripless?) has differing burn times depending on their height. These guidelines are can be discovered in each product’s description.

All our candles are scent-free. 

Our candles can be safely stored long-term without fear of warping. Although our candles are built to withstand temperatures up to 50C, we still recommend storing in a cool, dry place away from direct sunlight. 

During storage, your candles may produce a light dust covering. Simply wipe the frosting off with a soft cloth.

Coloured XXL Tapers, Cathedrals & Pillars can all be ordered in custom colours & sizes. However there is a MOQ of 100pcs & a turnaround time of 12 weeks. Custom orders may incur a sampling fee. 

 

Yes, we can manufacture and white label products for you business or company. Custom colours, sizes & packaging can all be handled in house with our team here in Western Australia. 

We have low MOQ of 100 per SKU (sizes/colours/shapes) 

For white labelling enquiries, please email hello@hallofflame.store

Our candles are made from 100% natural, biodegradable & renewable wax with natural dye pigments.

This is a naturally occurring film more prominent on our coloured range of candles due to the natural candle dyes and waxes. The best cleaning technique is by using an old pair of stocking/tights over your hand carefully & delicately motioning up & down the candle. Alternatively, a soft cloth will do the trick and gently wiping the candles up and down. Please be careful with the amount of force applied during this motion as the candles are delicate & fragile. 

You sure can. Check out our Wholesale page for more details. Please note you must have an active ABN, and show social proof (active website address, social media profile etc.) that you are an industry member. 

Yes, this hire service is available to ABN/NBN holders in the Weddings, Events, Hospitality, Retail and Floral industries. For hire information & costing click here.

Fill in a form on our Contact page & let’s talk business! Let us know your special occasions date and your desired candle height, colour and quantities.

International Express: 5-13 business days

Please note that these timeframes are all estimates only and can vary due to circumstances beyond our control.

Australian overnight express (1-2 business days) is available upon request for all candle emergencies, email us for a quote at hello@hallofflame.store.

For more details about Shipping click here.

Absolutely! We offer international shipping costs at checkout now, please do not hesitate to reach out if it is a candle emergency and you require them urgently.

Yes! Once an item is sold out and we have an estimated date of restock we open pre-orders. Preorders can be made directly through the online store following the same process as ordering in-stock items. You will know when an item is on pre-order and its estimated date of dispatch when making a product selection before adding to your cart.

Please Note: Shopping carts that contain both pre-ordered & in-stock items will be shipped altogether once your pre-order is ready for dispatch.

If you'd like your in-stock items ASAP please complete TWO separate checkouts

1. For in-stock items

2. For pre-ordered items.

And the items will be shipped separately.

We are in the office Monday - Friday.

All available stock orders, when placed before 2pm (Western Australia time) we will endeavour to ship out on the same day. There may be some exceptions to this due to public holidays or government enforced restrictions. If you light up our eyes with an order over the weekend or public holidays, it will be shipped out the next available business day.

Yes, absolutely! If you reside in humble little P-town & wish to collect please select Pick Up at checkout. Our office is located in West Perth, once we have wrapped up your hotties & your order is ready for collection we will notify you via email or text message.

Absolutely, please leave a note at checkout that your items are for a gift, and we'll give it the HOF treatment!

Sadly not yet, our office is by appointment only. If you require help selecting your perfect candles, shoot us an email via our contact page or fire up our inbox with an email anytime via hello@hallofflame.store

 

 

 Click here for all you need to know about our Return and Exchange Policy